🛟 MixPro Support

We're here to help you get the most out of MixPro Analyzer

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Email Support

Get help with technical issues, bugs, or feature questions

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Documentation

Comprehensive guides, tutorials, and API reference

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Partnerships

Plugin manufacturers interested in official integration

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Quick Help

MixPro won't launch or crashes on startup

macOS Security: Right-click the app → Open (don't double-click). Grant permissions when prompted.

Permissions: System Settings → Privacy & Security → Files and Folders → ensure MixPro has access to your Documents folder.

I don't see parameters for my third-party plugins

MixPro currently provides full parameter extraction for PreSonus native plugins only. Third-party plugins (UAD, FabFilter, Waves, iZotope, etc.) are detected and tracked in your signal chain, but parameter extraction requires official partnerships with manufacturers.

We're actively working with plugin vendors to enable this feature. Check back for updates!

Some of my tracks aren't showing up

MixPro analyzes all tracks in your Studio One session including:

  • Audio tracks
  • Instrument tracks
  • Bus channels
  • FX channels
  • Main output

If tracks are missing, ensure your .song file is saved and not corrupted. Try opening it in Studio One first, then re-analyze.

Export options aren't working

Make sure you've run an analysis first (click "Analyze" button). Exports require analyzed session data.

JSON Export: Full data structure for developers

CSV Export: Tabular data for Excel/Sheets

HTML Export: Shareable visualizations

Can I use MixPro commercially?

Yes! MixPro v1.0.4-beta is free to use for personal and commercial projects. Analyze client sessions, document your workflow, create educational content - all permitted.

Please don't: Reverse-engineer the software, redistribute modified versions, or claim our visualizations as your own creation.

Feature requests and bug reports

We love hearing from users! Email us at [email protected] with:

  • Your MixPro version (v1.0.4-beta)
  • Your Studio One version
  • macOS version
  • Description of the issue or feature idea
  • Screenshots if applicable

Is there a Windows version?

Not yet! We're focused on macOS for the initial release, but Windows support is on our roadmap. Studio One sessions are cross-platform, so you can analyze Windows-created sessions on macOS.

Will MixPro work with Studio One 4.x or earlier?

MixPro officially supports Studio One 5.x and newer (5.x, 6.x, 7.x, Studio Pro v8.x). Studio One 4.x sessions may work but are not tested or supported.

Response Times: We typically respond to su